Placekeeper is proud to be a member of the Property Redress Scheme, one of the two government-approved redress schemes.
If you do have a cause for complaint, then you must give the property manager a chance to deal with the problem before you complain to a redress scheme and should first follow your property manager’s internal complaints procedure.
If you are not satisfied with the outcome, you can refer your complaint to the approved scheme.Ultimately, the requirement for property managers to belong to a redress scheme will promote best practice, drive up standards and potentially see the demise of bad property managers.