Developers and Management Company Directors can be confident that by working with us, their sites will be in safe, competent hands and their reputations will be protected. Our company values are:

1.     Ethical and Trusted

a.    We are transparent about our fees and we don’t take hidden commissions, which inflate costs to customers.

b.    We treat customers fairly and with respect at all times.

c.    We spend our customers’ service charge funds responsibly and seek out good value suppliers. Every site’s funds are held in separate, ring-fenced accounts.

d.  We have a full suite of appropriate safeguards including membership of the Property Redress Scheme, one of two Government backed redress schemes, Property Institute membership, professional liability insurance and Information Commissioners Office (ICO) registered.

2.     Professional and competent

a.  15+ years experience, including within the charity sector and some of large UK’s largest corporate property advisors.

b.  We follow RICS and Property Institute Guidance relating to residential estate and block management.

c.  Professional systems in place to ensure timely compliance with all key site management and administrative requirements.

d.  We achieve industry leading standards for response times, query resolution and satisfying Management Company requirements to support property sales.

3.     Quality and improvement

a.    We take pride in the places that we manage.

b.    Sites are maintained to a high standard, safe, well maintained and in accordance with all relevant health and safety requirements.

c.    We work with our customers and clients to improve the places that we manage over time, protecting the investment they have made in their property, improving places and quality of life.